MTN DSTV mobile stopped working - Multidox .:.:. Blog

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Posted by Felix Okoli on Tuesday February 1, 2011 at 16:34:1:

Since the beginning of 2011, I have not been able to watch mobile tv on my MTN DSTV Mobile enabled Nokia 5330. I think the problem started sometime around December 2010 as I have not been able to watch dstv on my phone since then. The error I keep getting was: "This content needs to be purchased before viewing".

After subscribing to the channel, I get "Request has been sent to server, wait for subscription keys to be delivered". However, I never get the subscription keys and the tv application keeps hooked up to the gprs connection.
I even went to the MTN friendship center yesterday but customer service was not able to rectify this for more than 30 minutes so I had to just leave for another day. I knew that it needed to send a request to the MTN server and receive the keys too and for all this, it needed to have gprs connection enabled. My phone was already configured for gprs and there was credit on it too but it just was not getting any response.

How I was able to retrieve my DSTV subscription
- I applied for MTN N100 daily internet plan by sending 104 to 131
- I opened up Mobile tv app and deleted the old channels which were not showing
- I scanned for new channels
- Then sent a request for a new subscription by purchasing it at N0.00
- It was swift and I was connected to dstv mobile

Guess the first channel I saw?
NTA International.

Comments:
Re: MTN DSTV mobile stopped working Posted by Felix Okoli on Tuesday February 1, 2011 at 18:47:22:

I think what made it to restart was the 10mb plan I subscribed to for N100. The data plan gave me a much faster browsing service than the pay as you go plan I was using and I just didn't get why. Well I'm connected once again to CNN

Re: MTN DSTV mobile stopped working Posted by Ezekiel on Tuesday April 5, 2011 at 12:0:16:

I use 5330, i was unenable 2 get the new channels. i will be xpecting ur feedback. thanks

Re: My Nokia 5330i mobile tv is telling me server connection failed try later Posted by Idris oladimeji on Wednesday April 6, 2011 at 20:46:1:

Since i flash this my nokia 5330i have not been able to watch mobile tv on it before it was saying packet data connection failled but later my brother set it and now is showing server connection failled and have been trying but it is not working. Pls i need your feedback.

Re: MTN DSTV mobile stopped working Posted by on Friday May 13, 2011 at 17:28:14:

my MTN DSTV mobile stopped working 4 d past 4 days nw.i dnt kw wat 2 do.i've activated d 1 day plan,tried all means at its nt stil working.

Re: MTN DSTV mobile stopped working Posted by on Sunday May 15, 2011 at 4:55:47:

my dstv has stopped working.they always tell me to purchase,and when i try,they say cannot connect to server.pls help me.

Re: MTN DSTV mobile stopped working Posted by on Sunday May 15, 2011 at 20:52:59:

same here. kips sayin server connection failed

Re: MTN DSTV mobile stopped working Posted by uzo nwokedi on Monday June 6, 2011 at 21:56:35:

how do i go about the mtn subscription
i want to activate it

Re: MTN DSTV mobile stopped working Posted by Blessing Obiagwu on Friday July 22, 2011 at 18:41:27:

On 10th of July, my dstvmobile maxi expired and since that day I have been trying to purchase. I have called Mtn care center for two weeks and all they told me to do didn't work. 2 days ago i switched off then on again, deleted the channels and got only NTA and Channel O. I have deleted the channels bcos I want maxi not free. Please, I need help with the Packet data connection.

Re: MTN DSTV mobile stopped working Posted by Laticia on Monday July 25, 2011 at 9:27:44:

MY DSTV MOBILE STOPPED WORKING SINCE JUNE 2011 PLS HELP ME

Re: MTN DSTV mobile stopped working Posted by Laticia on Monday July 25, 2011 at 9:30:24:

MY DSTV MOBILE STOPPED WORKING SINCE JUNE 2011 PLS HELP ME

Re: MTN DSTV mobile stopped working Posted by charles Adewale on Friday August 12, 2011 at 17:30:5:

Why is it that anything that works in other countries doesn't work in Nigeria.This MTN DSTVMOBILE of a thing is FAKE.dis is another DECEIT from MTN.Dis is a planned work by MTN & co.

Re: MTN DSTV mobile stopped working Posted by Solomon oluwaseun on Monday August 22, 2011 at 19:30:46:

I wonder why this dstvmobile is working in other country and we call ourself the giant of africa.

Re: MTN DSTV mobile stopped working Posted by Olu on Friday August 26, 2011 at 12:47:58:

Mtn dont know how to arrange the billing method. At least we should be able to watch it free before they figure something out. Without the dstv feature the 5330 is just a boring regular phone. And its not even worth half the market price . Does anyone know if the glo is still work so that i can switch to glo.

Re: MTN DSTV mobile stopped working Posted by ironna joseph on Friday August 26, 2011 at 14:26:52:

my dstv is not working for some month now. Pls i am confused. Tell me what to do now.

Re: MTN DSTV Mobile Posted by Ayodele Awopeju on Tuesday August 30, 2011 at 20:13:47:

I cannot subscribe to DSTV Mobile (Nokia 5330). am asked to contact my service operator despite the fact that I have more than enough money on the phone. My MTN number is 08169609981 duly registered. Pls help, and my channels with TBN.

Re: MTN DSTV mobile stopped working Posted by emem on Tuesday September 6, 2011 at 12:16:40:

does anyone know how to reach the nigerian communications commission? i think we should start a revolution! mtn and dstv should go back to south africa. they are fake. what should i do with this useless nokia 5330 anyway?

Re: MTN DSTV mobile stopped working Posted by Fayanju ifeoluwa on Saturday September 10, 2011 at 15:41:22:

D server tells me authentication failed contact service provider and on channel o and nta are showing what can i do?

Re: MTN DSTV mobile stopped working Posted by dwolex on Wednesday September 21, 2011 at 14:36:24:

Up till now Nigerians are unable to subscribe to mtn dstv mobile. So, what are the way forward.

Re: MTN DSTV mobile stopped working Posted by Anonymous on Monday September 26, 2011 at 6:23:5:

MTN has again failed us. My DstV mobile application does not work anymore, Anytime i try to Subscribe, I recieve a Message from DsTV saying 'Your Request Could Not Be Processed, Contact your Operator'. I have been to MTN's office Everywer, Even the One at Opebi, Still No Solution was Profounded. This is Totally unacceptable.

Re: MTN DSTV mobile stopped working Posted by Oscar king on Wednesday September 28, 2011 at 14:36:36:

DSTV,MTN,and GLO are at it again,they won't stop their cheat attitude on 9ja pple.They advertise their product of deceit and unfortunately for us we purchase 'em only to discovered recently we can't subscribed to it anymore.what happen 0!!!pls tell the trio to please deactvate their extortion mode,and allow us access to Mobile TV.

Re: MTN DSTV mobile stopped working Posted by Oscar king on Wednesday September 28, 2011 at 14:36:36:

Re: MTN DSTV mobile stopped working Posted by james agbana on Thursday September 29, 2011 at 1:48:2:

Just bought my Nokia5330 yesterday,but I av been battling with how to subscribe to dstv mobile. I called mtn customer care, and what they could tell me was to visit any dstv office and lodge my complains. I wonder if one will now be subscribing from dstv direct and no longer mtn. Na wa for naija network provider.

Re: MTN DSTV mobile stopped working Posted by kelly on Saturday October 29, 2011 at 12:12:20:

all d networks are just bunch of criminls.i switchd over to glo and after two subscriptions the maxi plan stoppd working.adenuga yeye man.

Re: MTN DSTV mobile stopped working Posted by Nkem Nkemjika Eli on Saturday January 14, 2012 at 11:33:59:

My DSTV Mobile have stopped working. After much trying on my ZTE f912 MTN network refused to connect me with mobile no 08131921489. more so each i click on TV key, the message remains retry on mobile tv or go to web tv . so what will i do to retive m2y DSTV Mobile tv.. please help...

Re: MTN DSTV mobile stopped working Posted by Naphtali on Friday February 24, 2012 at 12:0:41:

I bought my nokia 5330 and i try connecting the dstv.uptill now.it says server try again.i wont to know if i can activate in now.

Re: MTN DSTV mobile stopped working Posted by john on Thursday August 2, 2012 at 18:24:48:

Always server connection failed after trying all possible means suggested. Pls wat can I still do?

Re: MTN DSTV mobile stopped working Posted by Felix Okoli on Thursday August 2, 2012 at 18:24:48:

If your phone is capable for browsing, then you can try subscribing at night. It goes faster after midnight. Server not responding simply means that their internet service is slow or unavailable at that moment so try during off peak period.

Re: MTN DSTV mobile stopped working Posted by Ajao on Saturday August 11, 2012 at 4:45:14:

My phone write saver conection fail pls help me

Re: MTN DSTV mobile stopped working Posted by Felix on Saturday August 11, 2012 at 4:45:14:

If the server connection is the problem, then its from MTN and not your phone. Try again when the network is going

Re: MTN DSTV mobile stopped working Posted by Success on Wednesday August 29, 2012 at 19:0:31:

Ever since i flashed My nokia 5330 dstv mobile it's been saying server connection failed, pls i need help! D phone is useless without d tv application.

Re: MTN DSTV mobile stopped working Posted by Felix Okoli on Wednesday August 29, 2012 at 19:0:31:

Have you tried in resetting the factory setting? That may help

Re: MTN DSTV mobile stopped working Posted by Ismail on Wednesday November 6, 2013 at 13:44:47:

My dstv mobile nokia 5330 is saying server connection failed retry later. But i insert my mtn sim into another dstv mobile i subscrib and put d sim back into my phone. I'm stil getting server connection failed! Pls help me for d solution

Comments:
Re: MTN DSTV mobile stopped working Posted by Taofeek hakeem on Thursday January 15, 2015 at 22:30:7:

Server connect fail retry

Re: MTN DSTV mobile stopped working Posted by Austinechinazorokorie on Saturday April 11, 2015 at 22:11:45:

pls my nokia is nt getting any channel